Support Center Categories
Open Support > Support Center Categories.How The System Works
Organize public support center articles into sections. This page stores the records and settings used by the related admin workflow, storefront page, checkout flow, support area, theme, or integration. After saving, refresh the affected page and test the result from the user side when possible.Before You Fill The Form
Check that your admin role has permission for this page. If the form depends on a payment provider, server connection, theme module, or external account, configure that dependency before saving. If a selector is empty, create the related product, category, user, role, provider, server, or currency record first so it appears in the dropdown.How To Fill The Form
| Field | How to fill it |
|---|---|
| Section name | Enter the visible name users or admins will recognize in lists, cards, menus, or public pages. |
| Color | Choose a readable color. If a hex value is used, enter a valid color value. |
| Section content | Write clear user-facing text. Keep it short unless this field is meant for an article, message, or policy. |
| Section image | Upload or select the requested file. Use a clear image and follow any size note shown in the panel. |
Create Or Update A Record
- Open the page from the admin menu.
- Click the add, create, publish, send, give, ban, upload, or generate action shown on the page.
- Fill the required fields first. Required fields are usually marked with an asterisk in the panel.
- Fill optional fields that affect display, delivery, pricing, limits, rewards, integrations, or visibility.
- Save the form and wait for the success message.
- Open the list or public page to confirm that the record works as expected.
Page Actions
- Add section: Opens the form for creating or publishing a new record.
- Edit section: Opens the selected record so you can change its saved values.
- Copy section: Creates a new record using the selected record as a starting point.
- Delete selected sections: Removes the checked records from the list. Use it only after confirming the selection.
- Save ordering changes: Saves the order after dragging records or changing list positions.
After Saving
Return to the list and confirm that the record is visible. If the page supports ordering, drag the record into the correct position and click Save changes. Then test the affected user flow, such as checkout, login, support, content display, reward delivery, or integration sync.Important Notes
- Use a clear section image when the theme displays category cards.
- Color can help users recognize the section quickly.