Support Center Articles
Open Support > Support Center.How The System Works
Publish help articles for users to read before opening a ticket. This page stores the records and settings used by the related admin workflow, storefront page, checkout flow, support area, theme, or integration. After saving, refresh the affected page and test the result from the user side when possible.Before You Fill The Form
Check that your admin role has permission for this page. If the form depends on a payment provider, server connection, theme module, or external account, configure that dependency before saving. If a selector is empty, create the related product, category, user, role, provider, server, or currency record first so it appears in the dropdown.How To Fill The Form
| Field | How to fill it |
|---|---|
| Title | Enter the visible name users or admins will recognize in lists, cards, menus, or public pages. |
| Category | Select the category where this record belongs. If the list is empty, create the category first. |
| Content | Write clear user-facing text. Keep it short unless this field is meant for an article, message, or policy. |
Create Or Update A Record
- Open the page from the admin menu.
- Click the add, create, publish, send, give, ban, upload, or generate action shown on the page.
- Fill the required fields first. Required fields are usually marked with an asterisk in the panel.
- Fill optional fields that affect display, delivery, pricing, limits, rewards, integrations, or visibility.
- Save the form and wait for the success message.
- Open the list or public page to confirm that the record works as expected.
Page Actions
- Publish article: Opens the form for creating or publishing a new record.
- Edit article: Opens the selected record so you can change its saved values.
- Copy article: Creates a new record using the selected record as a starting point.
- Delete selected articles: Removes the checked records from the list. Use it only after confirming the selection.
- Save ordering changes: Saves the order after dragging records or changing list positions.
After Saving
Return to the list and confirm that the record is visible. If the page supports ordering, drag the record into the correct position and click Save changes. Then test the affected user flow, such as checkout, login, support, content display, reward delivery, or integration sync.Important Notes
- Use support center articles for setup guides, payment explanations, rules, and common fixes.
- Put each article in the correct category.