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Features

  • Access information without creating a ticket:
    Users can search for solutions in the Support Center before submitting a ticket.
  • Live search feature:
    As users type in the search box, related articles are listed instantly. This helps them find the right information within seconds.
  • Rating system:
    Users can rate articles to indicate how helpful they are.
    Articles with higher ratings move to the top and can be included in the FAQ section automatically.
  • FAQ (Frequently Asked Questions) support:
    Highly rated articles are added to the FAQ list automatically, keeping important content visible.
The Support Center reduces support workload while enabling users to find the information they need on their own.

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1. Adding a Category

Organize your Support Center by dividing content into categories. This structure helps users find what they need more easily and gives your help section a professional look. 1. Log in to your admin panel.
2. Click the “Life Jacket” (Support) icon in the left menu.
3. Go to “Support Management.”
4. Click “Support Center.”
5. Click the “Publish Category” button in the top-right corner.
6. Enter a title for the new category.
7. Add a description to explain the category’s purpose.
8. Choose an image (icon or cover) to visually represent the category.
9. Click “Publish” to create the category.
Congratulations! You can now publish articles under this category and present your support content in a more organized way.

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2. Adding Articles

In the Support Center, you can create articles to guide users and help them solve problems on their own before submitting a support ticket. 1. Log in to your admin panel.
2. Click the “Life Jacket” (Support) icon in the left menu.
3. Go to “Support Management.”
4. Click “Support Center.”
5. Click the “Publish Article” button in the top-right corner.
6. Add an engaging and informative title for the article.
7. Write a detailed guide to assist users. Use clear language, bullet points, and visuals for better readability.
8. Select the appropriate category for the article so users can find it easily.
9. Once done, click “Publish” to make the article live. Your article will now appear in the Support Center and will be accessible through the search feature.