Features
- Unregistered users can send messages easily through the live support button at the bottom left of the site.
- Registered members can create support tickets and continue the chat in real time.
- Every message appears in the inbox section of your admin panel.
- From the admin panel, you can reply instantly, close or manage tickets, or block users from the pre-sales support box.
Extra Features
- Tickets from premium product owners appear at the top of the list automatically.
- The admin panel shows how many unanswered tickets remain.
- Support tickets update in real time, allowing instant responses.
- In pre-sales support chats, you can ban unregistered users and close their requests immediately if needed.
This system helps you maintain fast and effective communication with customers, improving sales conversion rates.
1. Creating a Support Category
To organize live support tickets better, you should first create support categories. 1. Log in to your admin panel.2. Click the “Life Jacket” (Support) icon in the left menu.
3. Go to “Support Management.”
4. Click “Support Categories.”
5. Click the “Add Category” button in the top-right corner.
6. In the form that opens, enter a name for the category and fill in the other required fields.
7. Finally, click “Publish” to complete category creation. Now you can classify incoming support tickets under categories, making management more organized and efficient.
2. Creating Quick Replies
Quick Replies are predefined messages that save time when responding to support requests.They appear above the message field in the support window. When you select a saved response, the